{"id":43982,"date":"2024-06-08T20:21:07","date_gmt":"2024-06-08T17:21:07","guid":{"rendered":"https:\/\/ek.biem.sumdu.edu.ua\/?p=43982"},"modified":"2024-06-10T20:21:48","modified_gmt":"2024-06-10T17:21:48","slug":"vacancy-customer-phone-support-manager-it","status":"publish","type":"post","link":"https:\/\/ek.biem.sumdu.edu.ua\/en\/vacancy-customer-phone-support-manager-it","title":{"rendered":"Vacancy: Customer Phone support manager (IT)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"43982\" class=\"elementor elementor-43982 elementor-43975\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2aaf733 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2aaf733\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-16fce26\" data-id=\"16fce26\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba18621 elementor-widget elementor-widget-text-editor\" data-id=\"ba18621\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u2757\ufe0f<strong> Vacancy<\/strong>: Customer Phone support manager (IT)<\/p><p><strong>\ud83d\udccd Company<\/strong>: Poster<\/p><p><strong>\ud83d\udcdd Requirements:<\/strong><\/p><ul><li>You understand that respect and care for the client is a must have.<\/li><li>You have at least 1 year of experience in customer service, call centre, sales (this is not required, but will be an advantage)<\/li><li>You have a strong desire to learn and develop quickly.<\/li><li>You can explain complex things in a simple way.<\/li><li>Have excellent oral and written communication skills.<\/li><li>Attentive to details and deadlines.<\/li><li>Ready for a 5\/2, 4\/2 or 2\/2 work schedule, there are many options \ud83d\ude42<\/li><\/ul><p><strong>\ud83d\udee0 What you will do:<\/strong><\/p><ul><li>Answer 40-50 calls per day from Poster customers and help them with simple and complex issues.<\/li><li>Manage and control customer questions and requests from the beginning to the end.<\/li><li>Together with the Customer Support and Customer Success teams, be responsible for ensuring that customers receive the best possible support and are satisfied with Poster.<\/li><li>Constantly study the product and its features, keep up with new features.<\/li><li>To notice and collect feedback, frequent problems and bugs in order to make the Poster product better together with other teams.<\/li><\/ul><p><a href=\"https:\/\/t.me\/+ZShgcymmF-o1YjNi)\" class=\"external external_icon\" rel=\"nofollow\" target=\"_blank\">Read more<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u2757\ufe0f Vacancy: Customer Phone support manager (IT) \ud83d\udccd Company: Poster \ud83d\udcdd Requirements: You understand that respect and care for the client is a must have. You have at least 1 [&hellip;]<\/p>\n","protected":false},"author":60,"featured_media":43977,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[205],"tags":[],"class_list":["post-43982","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vacancies"],"_links":{"self":[{"href":"https:\/\/ek.biem.sumdu.edu.ua\/en\/wp-json\/wp\/v2\/posts\/43982","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ek.biem.sumdu.edu.ua\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ek.biem.sumdu.edu.ua\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ek.biem.sumdu.edu.ua\/en\/wp-json\/wp\/v2\/users\/60"}],"replies":[{"embeddable":true,"href":"https:\/\/ek.biem.sumdu.edu.ua\/en\/wp-json\/wp\/v2\/comments?post=43982"}],"version-history":[{"count":0,"href":"https:\/\/ek.biem.sumdu.edu.ua\/en\/wp-json\/wp\/v2\/posts\/43982\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ek.biem.sumdu.edu.ua\/en\/wp-json\/wp\/v2\/media\/43977"}],"wp:attachment":[{"href":"https:\/\/ek.biem.sumdu.edu.ua\/en\/wp-json\/wp\/v2\/media?parent=43982"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ek.biem.sumdu.edu.ua\/en\/wp-json\/wp\/v2\/categories?post=43982"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ek.biem.sumdu.edu.ua\/en\/wp-json\/wp\/v2\/tags?post=43982"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}