Economic Cybernetics Department
ERI of Business, Economics and Management of SumDU

AI agents: how to delegate routine tasks and focus on strategy

Imagine an assistant who instantly responds to customers 💬, automatically generates reports 📈, and plans your workday 🗓️. Today, this is a reality thanks to AI agents.

🧠 What are AI agents?

Unlike chatbots, intelligent agents are autonomous systems capable of analysing large amounts of data and making decisions ⚙️. They reduce costs and speed up management processes.

🏆 Top solutions for business:

For those who work with content and knowledge management, ChatGPT and Notion AI will be indispensable. They help structure notes, write code, and generate ideas. If your goal is to automate sales and marketing, check out Drift AI or Salesforce Einstein, which specialise in forecasting and working with customer bases.

In the field of customer support, the leaders are Intercom AI and Kore.ai, which provide omnichannel communication and analyse audience sentiment. For developers, GitHub Copilot is the ideal partner, offering code options in real time.

The financial sector and HR are also moving towards AI: QuickBooks automates accounting and detects tax anomalies, while Workday AI helps to effectively manage staff and onboard new employees. Even your own time is now under control thanks to Reclaim AI, which automatically optimises your calendar and reserves hours for deep concentration.

🔍 How to choose your agent? Our department’s experts advise paying attention to four critical factors: functionality (does the service solve your specific problem), the possibility of seamless integration with your tools (Slack, CRM, Google Drive), the convenience of the interface for the team, and scalability potential.

The implementation of AI agents today is not just a trend, but a matter of survival in a competitive market. Those who learn to work with algorithms now will become the leaders of digital transformation tomorrow! 🚀

Information prepared based on materials from ChatGPT Academy: https://www.chatgptacademy.online/sfery-vykorystannya-ai/biznes/10-agentiv-shi-yaki-zroblyat-tvij-biznes-efektyvnishym/