❗️ Vacancy: Customer Phone support manager (IT)
📍 Company: Poster
📝 Requirements:
- You understand that respect and care for the client is a must have.
- You have at least 1 year of experience in customer service, call centre, sales (this is not required, but will be an advantage)
- You have a strong desire to learn and develop quickly.
- You can explain complex things in a simple way.
- Have excellent oral and written communication skills.
- Attentive to details and deadlines.
- Ready for a 5/2, 4/2 or 2/2 work schedule, there are many options 🙂
🛠 What you will do:
- Answer 40-50 calls per day from Poster customers and help them with simple and complex issues.
- Manage and control customer questions and requests from the beginning to the end.
- Together with the Customer Support and Customer Success teams, be responsible for ensuring that customers receive the best possible support and are satisfied with Poster.
- Constantly study the product and its features, keep up with new features.
- To notice and collect feedback, frequent problems and bugs in order to make the Poster product better together with other teams.