Effective communication is the key to success in any field. Kateryna Metelska (Senior Talent Development Specialist) and Yulia Meladze (Scrum Master) shared their tips on how to improve communication skills live on the YouTube channel of the IT company EPAM. Here are the main points of their conversation.
🔹 Develop both verbal and non-verbal skills
It is important not only to express your thoughts clearly, but also to understand the interlocutor’s body language, gestures, and intonation.
🔹 Practice active listening
Paraphrase, clarify, summarize the main points and show empathy. This will help you better understand the other person.
🔹 Build trust through communication
Communicate with colleagues outside of work, show openness, and avoid rushing to judgment.
🔹 Turn disputes into constructive discussions
Instead of conflict, ask questions and look for mutually beneficial solutions.
Develop empathy. This increases stress resistance and helps you find common ground more easily even in difficult situations.
🔹 Use non-violent communication
Instead of reacting negatively to aggression, transform statements into more positive ones.
🔹 Don’t be afraid to ask again
In digital communication, it is important to clarify information to avoid misunderstandings.
🔹 Plan and structure your communication
Arrange meeting times, identify key issues, and summarize what was discussed.
🔹 End the conversation professionally
Thank the other person, express support, and record agreements.
You can learn more about these and other tips by watching the full recording of the broadcast: https://www.youtube.com/watch?v=AwBdrzC8OVw&t=1879s
The information was prepared based on the materials of EPAM: https://campus.epam.ua/ua/blog/596
